Video Cover Letter for Zappos

Objective

My goal is to secure a role with a growing company that understands the importance of a positive environment and how critical it is to customer, employee, and shareholders satisfaction.

This company will allow me to use my years of experience in operations and project management to create change that will increase revenue, make a difference in employees moral, job satisfaction, and build lasting relationships with customers.

I have the ability to look at the needs of a customer and company and translate them in to a winning situation for all. I look forward to using my skills to facilitate communication and change through all partners in the company.

Accomplishments

• Implemented a new residential service division, including managing dispatch, call center and technicians
• Designed, implemented, and managed business processes for $52 million in sales of International Real Estate products
• Reduced Qualified Rollovers accounts funding time from 190 to 45 days improving the cash flow receivables by 76%
• Managed relationship and needs of outside sales force of over 2000 agents
• Developed commission and payroll policies, procedures, and data base for company to pay 2000 plus agents
• Designed, implemented, and managed agent and client database for 10,000 plus individuals
• Integrated new centralized People Soft accounts payable software system for six different manufacturing plants across the eastern United States
• Completed Six Sigma greenbelt management training
• Wrote and implemented policy and procedures for AP department
• Experienced in using Viso for process modeling and system flow diagrams
• Revamped and organized $300,000 in parts inventory for a car dealership resulting in a 20% recovery
• Worked and trained others on a car dealership ERP system
• Analyzed project feasibility, cost benefits, and systems modifications
• Experience matching client needs with products and services that help them reach their goals.
  
• Trained branch office staffs of 5-20 on operations and finance procedures and policies
  

Employment History

EXPERIENCE

Chief Operations Officer - Stout Electric Inc.
May 2008 – January 2009 Las Vegas, Nevada

• Implemented a new residential service division, including managing dispatching, call center and technicians
• Installed and trained accounting office on Quickbooks
• Handled day-to-day operations of the company by prioritizing customer, employee and organizational requirements
• Ensured company meet all regulatory board requirements

Director of Operations - Independent Contractor - client Elliott International
October 2006 – January 2008 Las Vegas, Nevada

• Designed, implemented, and managed business processes for $52 million in sales of Real Estate products
• Responsible for all weekly, quarterly, and annual reporting for the company’s revenue / sales business processing and all projections
• Reduced Qualified Rollovers (IRA, 401k, etc) Accounts funding time from 190 plus days to 45 days
• Monitored all business for Real Estate and Fiduciary compliance
• Managed USA corporate licensing requirements
• Managed the relationship and needs of an outside sales force of approximately 2,000 agents
• Oversaw deposits and accounting for all USA banking

Director of Information/Operations - Impact Net Worth
October 2004 – October 2006 Las Vegas, Nevada

• Developed Commission and Payroll policies and procedures for the company
• Responsible for all weekly, quarterly, and annual reporting for the company’s revenue / sales business processing and all projections
• Designed, implemented, and managed agent and client databases
• Maintained and expanded the securities, life and variable life licenses for the agency
• Managed the licensing and registration of all new agents

Financial Advisor, Branch Manager - Impact Net Worth
January 2002 – January 2008 Las Vegas, Nevada

• Assessed client’s financial needs
• Researched and made recommendations to increase client’s net worth using mortgages, annuities, life insurance, debt / credit repair, and real-estate
• Conducted product and customer analysis training of branch agents

Accounts Payable Specialist - Avery Dennison, a fortune 500 company
October 2001 – January 2003 Las Vegas, Nevada

• Developed centralized process to ensure accuracy and quality control of account payables document distribution and handling
• Integrated new centralized People Soft accounts payable software system for 6 different manufacturing plants across the eastern United States
• Wrote and implemented policy and procedures for the AP department
• Completed Six Sigma greenbelt management training

Direct Marketing Analyst - Venetian Hotel and Casino
August – September 2001 Las Vegas, Nevada

• Wrote database queries using Access, Excel, Showcase, and AS400
• Analyzed consumer habits and trends and created analytical reports for targeted marketing campaigns

Strategic Planning and Systems Development - Oregon Department of Revenue
June – December 2000 Salem, Oregon

• Analyzed project feasibility, cost benefit, and systems modifications
• Identified existing work processes and document flows, and implemented new solutions
• Implemented internal communication plan, including development of an intranet site
• Created and maintained a website, with HTML, Dreamweaver, and Fireworks

Marketing Specialist - Edu-Profiles
August 1999 – May 2000 Salem, Oregon

• Personally responsible for 75 percent of company sales
• Pitched product to target customers
• Researched markets, created a business plan, and secured funding

Systems Analyst - MaPS Credit Union
August – December 2000 Salem, Oregon

• Evaluated and made recommendations concerning their e-Commerce position
• Assessed their organizational IT requirements, and needed systems modifications
• The implemented system would result in a five year cost savings of over $613,000

Database Design - Oregon Department of Forestry
August – December 2000 Salem, Oregon

• Designed a web-enabled database for the Resource Planning Division using Access, SQL, and Visual Basic
• Wrote the user requirements and user guide for a database

Parts Specialist - Utah Auto Collection
1996 – 1999 Orem, Utah

• Maintained and recruited wholesale accounts through site visits and phone solicitation
• Balanced and posted accounts receivables for 1.6 million in sales
• Implemented a new IT inventory system
• Revamped and organized $300,000 parts inventory, resulting in a $30,000 recovery
• Managed customer inquiries, requests, parts inventory, shipping and receiving
• Worked and trained others on the dealership’s ERP system

SKILLS, TRAINING, AND COMMUNITY SERVICE

• Mandarin Chinese conversant, learned while serving a mission in Taiwan
• Goal orientated, team player, strategic thinker, good interpersonal and people management skills, conflict resolution and negotiation skills
• Serve as a clerk for a small non-profit organization in charge of membership, procurement and budgeting
• Serve on the Board of Directors for my local Home Owner’s Association

EDUCATION

Master of Business Administration for Business, Government and Not-for-Profit Management MBA / MPA, May 2001 Salem, Oregon
Atkinson Graduate School of Management, Willamette University
Emphasis: Finance & Information Technology

Bachelors of Science Degree, April 1999 Orem, Utah
Utah Valley State College
Emphasis: International Business
Received Honors for Top Achievement in International Business Studies
Graduated Cum Laude