Chief Operations Officer - Stout Electric Inc.
May 2008 – January 2009 Las Vegas, Nevada
- Implemented a new residential service division, including managing dispatching, call center and technicians
- Installed and trained accounting office on Quickbooks
- Handled day-to-day operations of the company by prioritizing customer, employee and organizational requirements
- Ensured company meet all regulatory board requirements
October 2006 – January 2008 Las Vegas, Nevada
- Designed, implemented, and managed business processes for $52 million in sales of Real Estate products
- Responsible for all weekly, quarterly, and annual reporting for the company’s revenue / sales business processing and all projections
- Reduced Qualified Rollovers (IRA, 401k, etc) Accounts funding time from 190 plus days to 45 days
- Monitored all business for Real Estate and Fiduciary compliance
- Managed USA corporate licensing requirements
- Managed the relationship and needs of an outside sales force of approximately 2,000 agents
- Oversaw deposits and accounting for all USA banking
October 2004 – October 2006 Las Vegas, Nevada
- Developed Commission and Payroll policies and procedures for the company
- Responsible for all weekly, quarterly, and annual reporting for the company’s revenue / sales business processing and all projections
- Designed, implemented, and managed agent and client databases
- Maintained and expanded the securities, life and variable life licenses for the agency
- Managed the licensing and registration of all new agents
January 2002 – January 2008 Las Vegas, Nevada
- Assessed client’s financial needs
- Researched and made recommendations to increase client’s net worth using mortgages, annuities, life insurance, debt / credit repair, and real-estate
- Conducted product and customer analysis training of branch agents
October 2001 – January 2003 Las Vegas, Nevada
- Developed centralized process to ensure accuracy and quality control of account payables document distribution and handling
- Integrated new centralized People Soft accounts payable software system for 6 different manufacturing plants across the eastern United States
- Wrote and implemented policy and procedures for the AP department
- Completed Six Sigma greenbelt management training
August – September 2001 Las Vegas, Nevada
- Wrote database queries using Access, Excel, Showcase, and AS400
- Analyzed consumer habits and trends and created analytical reports for targeted marketing campaigns
June – December 2000 Salem, Oregon
- Analyzed project feasibility, cost benefit, and systems modifications
- Identified existing work processes and document flows, and implemented new solutions
- Implemented internal communication plan, including development of an intranet site
- Created and maintained a website, with HTML, Dreamweaver, and Fireworks
August 1999 – May 2000 Salem, Oregon
- Personally responsible for 75 percent of company sales
- Pitched product to target customers
- Researched markets, created a business plan, and secured funding
August – December 2000 Salem, Oregon
- Evaluated and made recommendations concerning their e-Commerce position
- Assessed their organizational IT requirements, and needed systems modifications
- The implemented system would result in a five year cost savings of over $613,000
August – December 2000 Salem, Oregon
- Designed a web-enabled database for the Resource Planning Division using Access, SQL, and Visual Basic
- Wrote the user requirements and user guide for a database
1996 – 1999 Orem, Utah
- Maintained and recruited wholesale accounts through site visits and phone solicitation
- Balanced and posted accounts receivables for 1.6 million in sales
- Implemented a new IT inventory system
- Revamped and organized $300,000 parts inventory, resulting in a $30,000 recovery
- Managed customer inquiries, requests, parts inventory, shipping and receiving
- Worked and trained others on the dealership’s ERP system
- Mandarin Chinese conversant, learned while serving a mission in Taiwan
- Goal orientated, team player, strategic thinker, good interpersonal and people management skills, conflict resolution and negotiation skills
- Serve as a clerk for a small non-profit organization in charge of membership, procurement and budgeting
- Serve on the Board of Directors for my local Home Owner’s Association
Master of Business Administration for Business, Government and Not-for-Profit Management MBA / MPA, May 2001 Salem, Oregon
Atkinson Graduate School of Management, Willamette University
Emphasis: Finance & Information Technology
Bachelors of Science Degree, April 1999 Orem, Utah
Utah Valley State College
Emphasis: International Business
Received Honors for Top Achievement in International Business Studies
Graduated Cum Laude
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